If you've tried to launch a Phantom but you're seeing "Error," here's a quick way to find out what's going wrong so you can solve the problem.
On a Phantom's console page, under "Recent activity" you can see information about each one of your launches. If the error meaning and solution are not given here, you can find out more by hovering over the individual launch with your mouse and clicking on "View log ->":
This will take you to a detailed breakdown of what took place during the launch, which will include a description of the error encountered by the Phantom so you know how to resolve it.
Continue reading for some common errors and how to solve them.
Expired Session Cookie
The following log shows that there was a problem with the Phantom's configuration - the session cookie was missing so it could not launch properly:
Your session cookies should expire approximately every 3 months, or when you manually log out of a website. If you find yours expiring too often and you're not logging out yourself, it could be that the social network is logging you out as your activity rate is too high.
To prevent this, we recommend you reduce your activity, keeping in mind the rate limits for different websites. These limits apply to the total number of actions done on your account in a single day. This includes actions you might be doing manually, as well as the sum of all of your Phantoms’ actions. If you're unsure of those rate limits, check out Automation rate limits.
Can't access CSV
In order for a Phantom to know what you'd like it to process, you have to give it "input data." Often, you do this in the form of an input spreadsheet.
Make sure your input spreadsheet is publicly accessible, otherwise the Phantom will not be able to open the document to read the data.
Just as your spreadsheet must be publicly accessible for the Phantom to read the data and know what to process, it also needs to be the correct format. Some Phantoms take search URLs, some profile URLs -- it depends on the function of the Phantom. From within that Phantom's setup, the Input section will tell you what kind of input is acceptable for that particular Phantom.
The example below is a LinkedIn Profile Scraper:
[Social Network] disconnected or timed out
Did Facebook or Instagram disconnect or take too long for your Phantom to connect? This could be because the social network thinks your rate of activity is too high. Make sure your session cookies are connected and you're automating within the recommended rate limits.
"Out of memory" means that the Phantom is running out of space to save the CSV
results file at the end of its launch. Phantoms generally cannot save files larger than ~190MB. To solve this, you'll need to consider the input data given. The amount of input directly affects the amount of output data, and therefore size of the results file.
If the input is a single URL, check the "Split the result file" option in the Behavior section of the Phantom's setup. If this Phantom's input consists of multiple URLs, remove from the URLs that have already been processed from the input spreadsheet and change the CSV results file name in the setup.
The Phantom configuration/argument seems invalid
This means there is something wrong with the setup of your Phantom, preventing it from launching and processing the actions as you would like. Double check that you have configured it correctly. Is it connected to the Social Network with your session cookies? Did you give it the proper format of input data? When it doubt, go back to the basics and watch the demo of how to set up a Phantom.
These are just a few examples of potential errors you may encounter. Be sure to search through the Help Center to find more explanations, or reach out to Support directly for help!
Buster and his team would be more than happy to help you out :)