Error! meaning explained

If you've tried to launch a Phantom but you're seeing "Error," here's a quick way to find out what's going wrong so you can solve the problem.

 

On a Phantom's console page, under "Recent activity" you can see information about each one of your launches. If the error meaning and solution are not given here, you can find out more by hovering over the individual launch with your mouse and clicking on "View log ->":

View_log_error.jpg

This will take you to a detailed breakdown of what took place during the launch, which will include a description of the error encountered by the Phantom so you can know how to resolve it!

For example, the following log shows that there was a problem with the Phantom's configuration - the session cookie was missing so it could not launch properly:

Error_log.jpg

 

If you need any help to understand or fix the issue, please contact Support with your log URL. Buster and his team would be more than happy to help you out :)

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