This guide explains how to record a bug on Mac, Windows, or using third-party tools like Loom.
đź’ˇ Recording your screen is one of the most effective ways to help our support team understand and resolve issues quickly.
Recording a screen on Mac
To take a screen recording on Mac:
1. Press Shift + Command + 5 to open the screenshot toolbar.
2. Select Record Entire Screen or Record Selected Portion.
3. Click Record to start capturing your screen.
4. When finished, click the Stop recording button in the menu bar.
💡 For more detailed steps, visit Apple’s official guide to screen recording on Mac.
Recording a screen on Windows
To take a screen recording on Windows:
1. Locate the Clipchamp screen recorder.
2. Click the Capture widget and then select Start Recording.
3. Record your screen and stop when done by clicking the Stop Recording button.
💡 For additional details, check Microsoft’s official guide to screen recording.
Recording a screen using third-party tools
If you prefer advanced features or need a simpler interface, consider using external tools like:
- Loom: Record your screen, camera, or both with a shareable link generated instantly.
- ScreenRec: A lightweight tool for capturing screen recordings with audio.
Tips for recording a bug
When recording a bug for the support team:
- Start by showing your PhantomBuster Dashboard or the specific Phantom in question.
- Walk through the exact steps you took that caused the bug.
- Highlight any error messages, unusual behaviors, or unexpected results.
- Keep the recording concise while ensuring all relevant details are captured.
Related guides
How To Troubleshoot Flows And Automation Errors
How to Solve Cookie Expiration Errors
You can contact Support at any time for additional details on your PhantomBuster workspace.