To record a bug for PhantomBuster's Customer Care team, use your built-in screen recorder (Shift + Command + 5 on Mac, or Clipchamp on Windows) or a tool like Loom. Start from your PhantomBuster Dashboard, walk through the exact steps that trigger the issue, and capture any error messages. Then share the recording with our team through a support ticket.
Sometimes, describing a bug in words isn't enough. A quick screen recording helps our team see exactly what's happening so we can resolve your issue faster.
Tips for recording a bug
Before you start recording, keep these points in mind:
- Start by showing your PhantomBuster Dashboard or the specific Phantom or Workflow where the issue happens.
- Walk through the exact steps you took that caused the bug.
- Highlight any error messages, unusual behaviors, or unexpected results.
- Speak aloud while recording or keep the steps clear on screen.
- Keep your recording concise, but make sure it covers the full sequence.
- Close unrelated tabs or apps to avoid sharing private information.
Recording your screen on Mac
To take a screen recording on Mac:
- Press Shift + Command + 5 to open the screenshot toolbar.
- Select Record Entire Screen or Record Selected Portion.
- Click Record to start capturing your screen.
- When finished, click the Stop recording button in the menu bar.
→ For more detailed steps, visit Apple's official guide to screen recording on Mac.
Recording your screen on Windows
To take a screen recording on Windows:
- Open the Clipchamp screen recorder (pre-installed on most Windows 11 devices).
- Click the Capture widget and then select Start Recording.
- Record your screen, then click Stop Recording when finished.
→ For additional details, check Microsoft's official guide to screen recording.
Recording your screen with third-party tools
If you prefer a simpler interface or advanced sharing options, try these tools:
- Loom: Record your screen, camera, or both, and instantly share a link with our team.
- ScreenRec: A lightweight tool for quick screen recordings with audio.
Next steps
- Once you've recorded your bug, send the video through to our Customer Care Team.
Frequently asked questions
What should I include in a bug recording for PhantomBuster?
Start from your Dashboard or the specific Phantom or Workflow where the issue occurs. Walk through the exact steps that trigger the bug, highlight any error messages or unexpected results, and speak aloud or keep the steps clear on screen. Keep the recording concise but complete.
How do I record my screen on Mac?
Press Shift + Command + 5 to open the screenshot toolbar, select Record Entire Screen or Record Selected Portion, click Record, and click the Stop button in the menu bar when finished.
How do I record my screen on Windows?
Open Clipchamp (pre-installed on most Windows 11 devices), click the Capture widget, select Start Recording, and click Stop Recording when finished.
How do I send my bug recording to PhantomBuster?
Submit the recording through a support ticket to the Customer Care team. If you used Loom, you can share the link directly in your ticket.