Find quick answers to the most frequently asked questions about billing and payments for your PhantomBuster account.
What payment methods does PhantomBuster accept?
You can pay for your PhantomBuster subscription using all major credit cards, including Visa, MasterCard, and American Express.
⚠️ PayPal payments are not supported.
What happens if my payment fails?
If we fail to process your payment method on file, you'll see a banner inside your workspace notifying you of the issue and prompting you to update your payment information.
⚠️ Access to features may be restricted until the payment issue is resolved.
You'll have 24 hours to update your payment information before we automatically attempt to charge your card again. If the second attempt fails, we will continue to automatically attempt to charge your card every 24 hours, up to 10 times in total.
⚠️ If the payment remains unsuccessful after multiple attempts, your subscription will be automatically canceled.
How can I get a refund?
⚠️ Refunds are a subject to our Refund Policy.
Please contact our support team if you believe you are eligible for a refund.
How does currency and invoicing work?
Pricing (excluding VAT) will be shown in either US dollars or Euros, depending on your location.
Your invoices will show the payment amount in US dollars or Euros, along with a breakdown in your local currency. The exchange rate at the time of purchase will also be included for clarity on how the final amount was calculated.
How can I view or download my invoices?
To view and download your invoices, go to the Billing section in your workspace and select Invoices. From there, you can access a history of your transactions and download individual invoices for your records.
What’s the difference between a personal and a shared workspace subscription?
A personal workspace subscription is designed for a single user.
A shared workspace subscription, on the other hand, allows multiple team members to collaborate under one account. The resources and subscription benefits are shared across the entire workspace, but billing is managed centrally by the workspace admin.
💡Each member in a shared workspace has access to the same pool of resources, which is why shared workspaces are ideal for teams.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your subscription at any time from the Billing section in your workspace.
How do I cancel my subscription?
To cancel your subscription, go to the Billing section in your workspace and click on Cancel Subscription. Your account will remain active until the end of your billing cycle.
Will I lose my data if I cancel my subscription?
Your data will remain stored in your workspace even if you cancel your subscription. However, after your subscription ends, you won't have access to it until you reactivate your subscription.
⚠️ We recommend exporting any necessary data before your subscription ends.
Related guides
Where to Find And Download Your Invoices
How To Change Your Existing Subscription Plan
How to Cancel Your PhantomBuster Subscription Plan
You can contact Support at any time for additional details on your PhantomBuster workspace.