This guide walks you through common billing and payment questions and helps you troubleshoot issues like failed payments, locked resources after an upgrade, and invoice access.
What payment methods can I use
You can pay for your PhantomBuster subscription using all major credit cards, including Visa, MasterCard, and American Express.
PayPal payments are not supported.
Why did my payment fail and what happens next
If your payment fails, access may be restricted until the issue is resolved. The system will automatically retry the payment every 24 hours.
A banner will appear in your workspace asking you to update your card.
Execution time and Phantom slots may be unavailable until the issue is resolved.
Payment retry process:
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The first retry happens 24 hours after the failed attempt.
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If the charge is still declined, the system retries automatically every 24 hours.
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A total of 10 attempts are made.
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If all attempts fail, the subscription is automatically canceled.
Why do I still see 0 execution time or no slots after upgrading
This usually means the payment didn’t go through, even if your card details were accepted.
Common signs include:
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0 execution time or missing Phantom slots after an upgrade
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A banner prompting card update
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A message on the Usage page: “Your plan is customized, your maximum of 00s differs from the plan’s default of 20h00m.”
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The system still shows a free plan or locked resources
What you can do:
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Review and update your card and billing details on your workspace's Billing page.
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Contact your bank to verify or unblock the payment.
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Wait up to 24 hours for the system to retry the charge automatically.
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If your subscription was canceled after multiple failures, you can resubscribe manually.
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Reach out to Support if you're unsure or need help unblocking your account.
How do refunds work
Refunds are a subject to PhantomBuster's Refund Policy.
If you believe you are eligible for a refund, contact the support team to request a review.
How does billing currency and invoicing work
Pricing (excluding VAT) will be shown in either US dollars or Euros, depending on your location.
Invoices include the amount billed in your billing currency and the exchange rate used at the time of payment.
How can I view or download my invoices
You can find and download invoices directly from your workspace:
1. Hover your name in the upper right corner of the page, if you have more than one workspace, make sure you select the right one.
2. Under your Workspace section, select Billing.
3. At the bottom of the page, locate and select Invoices. From there, you can access a history of your transactions and download individual invoices for your records.
Can I receive invoices via email
Invoices are not sent automatically. However, the Support team can enable invoice email notifications for the email tied to your workspace.
Notifications can only be sent to your workspace's primary email address. To share invoices with others, consider setting up a forwarding rule in your inbox.
How can I add a VAT ID
If you have a valid VAT ID, making you potentially VAT-exempt, follow these steps:
1. Log in to your PhantomBuster workspace.
2. Hover over your name in the upper right corner of the page, if you have more than one workspace, make sure you select the right one. Then, under your Workspace section, select Settings.
3. Enter the VAT ID in the designated field.
4. Click Save settings.
Your VAT ID will appear on all future invoices.
How do subscriptions work across workspaces
PhantomBuster subscriptions are linked to workspaces, which are collaborative by default, not to individual users.
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Each workspace has its own subscription and resource pool.
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Resources, like execution time and Phantom slots, are shared across all members of the workspace.
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The workspace owner or admin handles subscription management (upgrades, cancellations, billing details).
You can work solo or invite team members at any time, all workspaces are built to scale with your needs.
If you create multiple workspaces (e.g. for different clients or use cases), each one has its own separate subscription.
Can I change my subscription plan
Yes, you can upgrade or downgrade your subscription at any time from your workspace's Billing section.
How do I cancel my subscription
To cancel your subscription:
1. Go to your workspace's Billing section.
2. Locate and click on Cancel Subscription.
Your plan remains active until the end of the billing cycle.
Will I lose data if I cancel my subscription
No, your data remains securely stored in your workspace even after cancellation. However, access to the platform and your workspace content is paused until the subscription is reactivated.
If you need continued access to any data, it's recommended to export it before your plan ends.
Related guides
Where to Find And Download Your Invoices