To transfer ownership of a PhantomBuster workspace, go to My Personal Settings, click "Change email address," and enter the new owner's email. Once they verify the email from their inbox, ownership and admin rights transfer automatically. You must have access to the workspace to perform the transfer: if the current owner is unavailable, contact Customer Care for assistance. The new email mustn't already be linked to another PhantomBuster account.
Before you start
To transfer ownership, you must already have access to the workspace you want to transfer.
- If you can log in and see the workspace, you're good to go.
- If you don't have access (for example, if the current owner left the company or you were never added), ownership can't be transferred from your account.
In that case, get in touch with our Customer Care Team.
How to transfer ownership
In PhantomBuster, Workspace ownership is tied to the email address on the owner's account. To transfer ownership, you update that email to the new owner's address, this automatically assigns them full ownership and admin rights.
Here's how to do it:
- Hover over your name in the top-right corner of your PhantomBuster workspace.
- If you have more than one workspace, ensure the correct workspace is selected from the drop-down menu next to your currently active workspace. Look for the ✔️ symbol next to the active workspace name.
- Under your My Space section, select My personal settings.
- Click Change email address.
- Enter the new owner's email.
- Ask the new owner to check their inbox and click the verification link to confirm.
Once the new email is verified, ownership and admin rights will transfer automatically.
Important considerations
Before transferring ownership, make sure the new email address is eligible and ready to use.
Here are a few things to keep in mind:
- The new email address must not already be linked to another PhantomBuster account.
If it is, the user will need to:
- Log into their existing PhantomBuster workspace.
- Change their email address in My space > My personal settings (same steps as above) to free up the desired email.
- Until the new owner verifies their email, the original user remains the workspace owner and admin.
This process helps maintain workspace continuity and data security, there's no need to delete or recreate the workspace.
Frequently asked questions
How do I transfer ownership of a PhantomBuster Workspace?
Go to My Personal Settings in your Workspace, click Change email address, and enter the new owner's email. Once they click the verification link in their inbox, ownership and admin rights transfer automatically.
What if the new owner's email is already linked to a PhantomBuster account?
The new email mustn't be associated with another PhantomBuster account. If it is, the person needs to log into their existing account and change their email in My Personal Settings first to free it up.
What happens until the new owner verifies their email?
The original user remains the Workspace owner and admin until verification is complete. Nothing changes until the new owner clicks the confirmation link.
What if I don't have access to the workspace I want to transfer?
If you can't log in: for example, because the current owner left the company, you won't be able to transfer ownership yourself. Contact PhantomBuster Customer Care Team for help in that case.