The "Couldn't load viewers list!" error in the Sales Navigator Profile Viewers Export Phantom means PhantomBuster couldn't load the list of profile viewers from LinkedIn Sales Navigator, usually because of a temporary change in Sales Navigator's interface or code. There's nothing to fix on your side. Wait a few minutes and run the Phantom again. If the error persists after several attempts, contact Customer Care.
Why you're seeing this
You're seeing this error because PhantomBuster couldn't load the list of profile viewers from LinkedIn Sales Navigator.
There may have been a change in LinkedIn Sales Navigator's interface or code that's affecting how the Phantom loads the viewers list. This is a platform-side issue, not a problem with your setup or your account.
How to fix it
There's no action required on your side. This error is usually temporary, wait a few minutes, then run the Phantom again.
If it persists for more than an hour, try again later in the day. Sales Navigator interface updates typically stabilize within 24 hours.
Frequently asked questions
How long should I wait before retrying?
A few minutes is usually enough. If the error persists for more than an hour, try again later in the day. Sales Navigator updates typically stabilize within 24 hours.
Which Phantom does this affect?
The Sales Navigator Profile Viewers Export specifically. If you're seeing similar errors on other Sales Navigator Phantoms, the cause is likely the same type of interface change.
Do I need a Sales Navigator subscription for this Phantom?
Yes. The Sales Navigator Profile Viewers Export requires an active Sales Navigator subscription. If you've recently downgraded or lost access, that's a separate issue from this error.
Should I change my Phantom setup?
No. There's no setup change that will fix this error. Tt's a platform-side issue. Wait and retry is the only action.
If the error keeps showing up
- Get in touch with our Customer Care Team.