This guide explains when you may be eligible for a refund on your PhantomBuster subscription and how to request one. Refunds depend on your plan type and whether any resources have been used.
Refund eligibility
We understand that billing issues happen. Refunds are available in certain cases depending on your plan and usage.
For monthly plans
You can request a refund if:
- The request is made within 14 days of the charge.
- No resources have been used during the current billing period (Resources include: Phantom slots, execution time, emails & AI credits).
If you’ve launched a Phantom or consumed any resources, the charge is considered valid.
For annual plans
You can request a refund if:
- The request is made within 30 days of the charge.
- If no resources were used, you’ll receive a full refund.
- If some resources were used, you’ll be charged one month at the standard monthly rate, and the remaining unused time will be refunded.
For example:
If you launch a Phantom once during your first 30 days, we’ll deduct one month at the standard monthly price and refund the rest.
How to request a refund
To request a refund:
-
Cancel your subscription first:
→ Go to your workspace's Billing page and cancel your plan to stop future charges.
You can follow this step-by-step guide: Cancel your Subscription and Downgrade to the Free Plan. -
Contact our Customer Care Team:
→ Reach out to our Customer Care Team, using the email linked to your PhantomBuster workspace.
Please include the following details in your message:
-
- The email address tied to your workspace.
- Your subscription type (monthly or annual).
- The date of the charge.
- A brief explanation of why you’re requesting a refund.
Our team will review your request and confirm whether you're eligible based on the conditions above.
Notes and limitations
- Refunds are not automatic. You must contact our Customer Care Team within the applicable refund window.
- We do not offer refunds beyond the 14-day (monthly) or 30-day (annual) window.
- VAT and refund processing times may vary depending on your bank. Please allow a few business days for the funds to appear after approval.