PhantomBuster offers refunds for monthly plans within 14 days and annual plans within 30 days of the charge. For monthly plans, no resources must have been used. For annual plans, if some resources were used, you are charged one month at the standard monthly rate and the rest is refunded. To request a refund, cancel your subscription first, then contact the Customer Care Team with your Workspace email, subscription type, charge date, and reason.
Refund eligibility
We understand that billing issues happen. Refunds are available in certain cases depending on your plan and usage.
For monthly plans
You can request a refund if:
- The request is made within 14 days of the charge.
- No resources have been used during the current billing period (Resources include: Phantom slots, execution time, emails & AI credits).
If you've launched a Phantom or consumed any resources, the charge is considered valid.
For annual plans
You can request a refund if:
- The request is made within 30 days of the charge.
- If no resources were used, you'll receive a full refund.
- If some resources were used, you'll be charged one month at the standard monthly rate, and the remaining unused time will be refunded.
For example:
If you launch a Phantom once during your first 30 days, we'll deduct one month at the standard monthly price and refund the rest.
How to request a refund
To request a refund:
-
Cancel your subscription first:
→ Go to your Workspace's Billing page and cancel your plan to stop future charges.
You can follow this step-by-step guide: Cancel your Subscription and Downgrade to the Free Plan. -
Contact PhantomBuster Customer Care Team:
- Open a Customer Care request.
- Use the email address you used to create your PhantomBuster Workspace. This is the same email linked to your Workspace.
Please include the following details in your message:
- The email address tied to your Workspace.
- Your subscription type (monthly or annual).
- The date of the charge.
- A brief explanation of why you're requesting a refund.
Our team will review your request and confirm whether you're eligible based on the conditions above.
Refund windows and processing times
- Refunds are not automatic. You must contact our Customer Care Team within the applicable refund window.
- We do not offer refunds beyond the 14-day (monthly) or 30-day (annual) window.
- VAT and refund processing times may vary depending on your bank. Please allow a few business days for the funds to appear after approval.
Frequently asked questions
Can I get a refund if I already used my Phantom?
For monthly plans, no. If any resources were used, the charge is considered valid. For annual plans, you can still get a partial refund within 30 days: one month is deducted at the standard monthly rate and the rest is refunded.
How long does it take to receive my refund?
Processing times vary depending on your bank. Allow a few business days for the funds to appear after approval.
Do I need to cancel my subscription before requesting a refund?
Yes. Cancel your subscription from the Billing page first to stop future charges, then contact the Customer Care Team to request the refund.
What if I missed the refund window?
Refunds are not available beyond 14 days for monthly plans or 30 days for annual plans.