This guide explains what credit and storage limit errors mean, which Phantoms they typically affect, and how to identify the correct troubleshooting steps.
What these errors mean and how they appear
Credit and storage errors occur when your Workspace reaches a usage limit.
These limits are related to:
- Storage capacity
- Lead capacity (LinkedIn Leads)
- Execution time
- Export limits (Free plan)
- Credit-based services (such as email discovery)
When this happens, you may notice:
- New leads aren't saved.
- Results can't be exported.
- A run stops due to storage limits.
- A message indicating a plan or credit limit has been reached.
These errors are related to resource availability, not configuration, login or external platforms.
Common credit and storage errors
The table below maps common runtime messages to their corresponding troubleshooting guides.
| Error message shown in logs | What it means | Phantoms typically impacted | Troubleshooting guide |
|---|---|---|---|
| Storage Full | Your Workspace has reached its storage capacity and cannot save additional results | Any Phantom generating large result files | How to Fix the “Storage Full” or “JavaScript Heap Out of Memory” Errors |
| JavaScript Heap Out of Memory | The run exceeded available memory during processing due to large or heavy data extraction | Large input Phantoms, heavy extraction tasks | How to Fix the “Storage Full” or “JavaScript Heap Out of Memory” Errors |
| Your organization has reached the limit of 100,000 leads | Your Workspace has reached the maximum allowed LinkedIn Leads capacity | LinkedIn Leads automations and lead-saving Phantoms | How to Fix the “Your organization has reached the limit of 100,000 leads” Error |
*The examples above are common cases. Any Phantom relying on Workspace storage, CRM sync limits, LinkedIn Leads capacity, or credit-based services may encounter similar resource limitations.
Operational next steps
If you encounter a credit or storage error:
- Review your Workspace resource usage.
- Delete unused result files or Phantoms if storage is full.
- Split large input files into smaller batches.
- Avoid repeatedly relaunching large extractions without cleaning previous results.
- Upgrade your plan if you regularly hit usage limits.
For LinkedIn Leads limits:
- Export old leads before deleting.
- Clean up outdated lists.
- Archive older batches in your CRM.
For CRM sync limits:
- Confirm whether your plan limits the number of rows processed.
- Ensure there is new data to update.
Repeated relaunches without freeing resources can consume execution time without resolving the issue.
How to resolve them
Use the exact error message shown in your logs and match it to the table above.
Open the linked troubleshooting article for detailed, step-by-step instructions tailored to that message. You can find additional input-related troubleshooting guides in the same section.
If you’re unsure how to locate or read the error message:
- Read How to Troubleshoot Phantoms Using Logs
- Or How to Troubleshoot Errors in Workflows if you’re using a Workflow.